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Shipping / Returns / Duties

The most important information for most of you.

Firstly let me explain a little about the shipping options that are available to us in Japan.  We have a choice of Japan Post or Commercial Couriers (FEDEX etc.).  All orders placed on OkinawaDirect.com are shipped using Japan Post.  There are two main reasons for this:

  • It is the cheapest shipping method
  • Japan Post is very reliable

Another added benefit is that orders are very rarely subject to customs/import duties when arriving in your country.  This is not the case with commercial couriers when in most cases a bill for duties arrives a few weeks after delivery.

The shopping cart system at OkinawaDirect.com offers you a choice of shipping options including seafreight, economy air, or express air (EMS).  Please not that for some countries (e.g. Canada) weight restrictions apply making it impossible to use some services.  Due to total size restrictions, oversized products (in excess of 150cm in combined length, width, and depth) cannot be shipped via the postal service.

DELIVERY TIMES

 

 

Service

Expected Delivery Time

Seafreight Approximately 3 months
Economy AIr Approximately 3 weeks
Express Air (EMS) Approximately 5-7 days

 

Please note that the Economy Air service does not offer a tracking service or insurance.  We would ask that customers from Italy and France in particular avoid using Economy Air as the percentage of lost packages is quite high for these two countries.  The EMS service offers full tracking and insurance for all packages.

Pricing for shipping is based weight of the products you order and the country in which you live.  Our system will automatically calculate the price of shipping on your order and add it to the total.  You will have the opportunity to view the shipping price and change it BEFORE you complete the checkout process.

Please note that we are unable to ship via EMS to P.O boxes in some Asian, African and South American countries. Please contact us before you order.

If you have any questions regarding shipping please contact us by e-mail or phone.

CANCELLATION & RETURNS

OkinawaDirect.com is dedicated to offering you the most satisfying online shopping experience possible. 

All orders are processed within 24 hours so should you wish to cancel your order you must contact us as soon as possible within 24 hours of your order.  We will refund the full price of your order immediately.

We offer refunds on all our products only if the product received was not accurately described on the site.  You will be responsible for the cost of shipping to return your purchase.  Return shipping costs and the price of the product will be refunded to you once the product has been received.  Please note that the full amount can only be refunded if the product is in its original condition and packaging is undamaged.

Unfortunately we are unable to accept returns nor offer refunds of DVDs or digital downloaded products.

Personalized products (embroidered, uniforms cut to size etc) cannot be returned so please be careful of the sizing before you order.

DUTIES & TAXES

Due to the shipping method used by OkinawaDirect.com duties and taxes are rarely levied on personal items.  However, on occaision duties are levied on packages when they pass customs in the destination country.  You are responsible for payment of these duties or taxes.  Please contact us if you have any questions.